Using the HYPR Device Manager

Accessing the Device Manager

The way you access the Device Manager depends on the part of the HYPR environment you’re using.

• Use case 1: Control Center users interact with the Device Manager when they register a device for the first time, and they also have access to a self-service instance of the Device Manager they can return to at any time to add or remove devices. See Control Center Users for instructions on accessing the self-service Device Manager.
• Use case 2: If your organization has any SSO integrations set up, users of these will interact with the Device Manager when they register a device for the first time, or when an administrator sends them a magic link. A self-service Device Manager may also be available depending on the type of integration. Please see Integration Users for more information.
• Use case 3: Workstation users register new devices and remove unwanted ones through the HYPR Mobile App and the Workforce Access Client; they don’t use the Device Manager. Please see Using the HYPR Workforce Access Client.

Control Center Users

HYPR Control Center users, typically administrators, can access a self-service instance of the Device Manager and use it to change the devices with which they log in to the Control Center.

1. Login to Control Center.
2. Click Device Manager on the pop-up menu under the email address.

Integration Users

Integration users interact with the Device Manager when they register a device during the initial enrollment process for the integration, or when an administrator sends them a Magic Link. Please see the documentation for Integrations for more information on integration user enrollment and device registration.

For Okta integrations, a self-service Device Manager is also available from the user’s Okta home page. This instance lets them change the devices they use for passwordless login with their Okta applications.

Adding/Removing Devices

Registering a New Device

To register or “pair” a new device, click the icon for the type of device you want and follow the instructions on the screen.

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Not Enough Options

Options for pairing security keys and computers may not appear; if you expect to see these, make sure FIDO2 Settings have been configured correctly. This task is performed by an administrator through the HYPR Control Center.

Any devices you pair here are only for logins that use the email address shown in the upper right of the screen. See also:

• Pairing with a Security Key
• Pairing with the HYPR Mobile App
• QR Login

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No Camera?

If you are unable to use your device's camera with your HYPR Mobile App, follow the instructions for using QR Fallback from the Device Manager.

After you successfully register a device, the Device Manager interface is updated to show the new pairing. You may have to refresh the page to see it listed.

Removing a Device

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Risky Removal

Be careful about removing (unpairing) a device unless you have another way to access the part of the HYPR environment where you currently use it to log in. For HYPR Control Center users, bear in mind that if you remove the only device you have paired, you will not be able to access the Control Center until another administrator sends you a login recovery email or a magic link.

Unpairing a device in one instance of the Device Manager doesn’t remove it from other instances. For example, if you use the same device for logging in to both the Control Center and your Okta applications, removing it from the Device Manager associated with the Control Center won’t remove it from the Device Manager associated with Okta.

1. To remove a device, click Unpair.

2. Click Confirm in the next screen.

Changing Device Manager Branding

The logo and colors for the Device Manager can be updated through the Advanced Settings in the HYPR Control Center. See UI Management for more information.