Contact Support

Clicking Contact Support at the bottom left of the Workforce Access Client opens a form to submit critical information, including log files, to a predefined email address. Both the Contact Support and Need Assistance? labels now include handy customizations to improve the user experience when help is needed.

Unique Options for Mac

Optional Support Email

Previously the support email address was a mandatory configuration setting. This is now controlled by the SupportEmail configuration setting in the HyprOneService.plist file.

• If In-App Logs Submission is enabled in Control Center Workstation Settings, users will be able to directly generate an email to the configured address just by clicking Send on the Contact Support dialog
• If In-App Logs Submission is disabled and the email address is provided, clicking Send on the Contact Support dialog will open the default email client and use the provided email address
• If In-App Logs Submission is disabled and the email address is left empty, the user will be required to provide an address to the email client and send the email

Contact Support Label Customization

The Contact Support link label can be customized using the SendLogsPrompt configuration setting in the HyprOneService.plist file.

Need Assistance? Label Customization

The Need Assistance? label can be customized so it opens a URL (e.g., a help page, intranet site, support site) in the default browser. This is controlled by the SupportURL configuration setting in the HyprOneService.plist file.