RDP Access

Overview

You can use a direct RDP connection to remotely access a Windows computer or the server and authenticate with your mobile app.

Step-By-Step Guide

Step 1: Pair your mobile device with your computer

Step 2: Open CMD

Step 3: Initiate RDP connection

Type mstsc /v:<your-ip-adress> (example: mstsc /v:10.30.3.00)

Steps 4: Authenticate with your mobile app

Wait for the connection to be established

Accept the certificate based authentication warning

Frequently Asked Questions

Question
Can I use RDP from the same session as my registration, or do I need to reboot?

Answer
You can use HYPR for RDP connection in the same session. No reboot needed.

Question
Does it matter in what sequence I authenticate on my mobile app? For example, If I have the RDP prompt open and I authenticate first on mobile and then click Smartcard, will my computer receive it or will I have to click Smartcard before I auth on my mobile?

Answer
It doesn't matter. You can authenticate before or after you have clicked on the Smartcard logon option.

Question
How much time can I have the RDP prompt open before it doesn't work when I auth 5 or 10 minutes later?

Answer
You need to authenticate within 60 seconds.

Troubleshooting

SmartCard Logon isn't enable when establishing RDP connection.

Problem
User sees a login screen when RDP connection establishes instead of being logged in to the account

Solution
Ensure that SmartCard Logon is enabled when establishing the connection

The user never authenticated to that remote desktop with a smartcard before, and it automatically goes to the password prompt.

Problem
The user sees a login screen when the RDP connection establishes instead of being logged in to the account.

Solution

You should see our HYPR virtual smartcard if you choose "Sign-in options"... Click the smartcard icon and press ENTER since there is no PIN.

Once you've authenticated on the remote desktop with the smartcard, it will always default to the smartcard.