RDP Access

Windows

Overview

You can use a direct RDP connection to remotely access a Windows computer or the server and authenticate with your mobile app.

Step-By-Step Guide

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Step 1: Pair your mobile device with your computer

Step 2: Open CMD

Step 3: Initiate RDP connection

Type mstsc /v:<your-ip-adress> (example: mstsc /v:10.30.3.00)

Steps 4: Authenticate with your mobile app

  • Wait for the connection to be established
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  • Accept the certificate based authentication warning
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Frequently Asked Questions

Question
Can I use RDP from the same session as my registration, or do I need to reboot?

Answer
You can use HYPR for RDP connection in the same session. No reboot needed.

Question
Does it matter in what sequence I authenticate on my mobile app? For example, If I have the RDP prompt open and I authenticate first on mobile and then click Smartcard, will my computer receive it or will I have to click Smartcard before I auth on my mobile?

Answer
It doesn't matter. You can authenticate before or after you have clicked on the Smartcard logon option.

Question
How much time can I have the RDP prompt open before it doesn't work when I auth 5 or 10 minutes later?

Answer
You need to authenticate within 60 seconds.

Troubleshooting

  1. SmartCard Logon isn't enable when establishing RDP connection.

Problem
User sees a login screen when RDP connection establishes instead of being logged in to the account

Solution
Ensure that SmartCard Logon is enabled when establishing the connection

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  1. The user never authenticated to that remote desktop with a smartcard before, and it automatically goes to the password prompt.

Problem
The user sees a login screen when the RDP connection establishes instead of being logged in to the account.

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Solution

You should see our HYPR virtual smartcard if you choose "Sign-in options"... Click the smartcard icon and press ENTER since there is no PIN.

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Once you've authenticated on the remote desktop with the smartcard, it will always default to the smartcard.