Email Communication Templates

Use these email templates to inform your team that you're rolling out HYPR.

Introduction Email
Second Email
Third Email
Registration Email — Workstation
Registration Email — SSO
Registration Email — New Hire

Introduction Email

Purpose
Use this email to inform users that passwordless MFA is being deployed in the next 2 weeks.

Timeline
This message should be sent 2 weeks before the enrollment date.

Subject Line:
HYPR Mobile Passwordless Authentication Coming soon!

Content:
The IT team is notifying you that your login experience will soon change. HYPR is being deployed to make your login experience faster, safer, and easier.

Why are things changing? The modern employee wastes on average 24 hours per year logging into workstations. With HYPR, you no longer have to worry about passwords, writing them down, resetting them, or the time it takes to type them in. HYPR protects you against phishing, credential reuse, and account takeover by taking passwords out of the equation.

HYPR is the leading provider of True Passwordless MFA. HYPR lets you log into your desktop, mobile, and web applications with your mobile device. Your personal data stays safely stored on your personal device.

Stay tuned for more details on how to install and use this great tool. In the meantime, here's a preview of what your passwordless login experience will look like.


Second Email

Purpose
Use this email to inform users that passwordless MFA is being deployed within 1 week.

Timeline
This message should be sent 1 week before the enrollment date.

Subject Line: HYPR registration opens on {insert enrollment date}

Content:
HYPR is being deployed to remove the need for you to ever use another password for logins again. Passwords attract threat actors, and make our team inherently vulnerable to fraud and expensive to protect. HYPR removes the need to remember, reset, or type in passwords — making your logins safer and more efficient.

Registration for HYPR will be live in one week on {enrollment date}. To ensure an easy enrollment experience make sure to bring your primary mobile device to work and follow the quick and easy steps to pair your phone to your {workstation, SSO, and other work} applications.

More information on the easy enrollment process is coming soon. In the meantime, here's a preview of what your passwordless login experience will look like.


Third Email

Purpose
Use this email to inform users that passwordless MFA is being deployed tomorrow.

Timeline
This message should be sent the day before the enrollment date.

Subject Line:
HYPR enrollment starts tomorrow!

Content:
The wait is over — HYPR will be live starting tomorrow. What does this mean for you?

When logging onto your workstation {SSO, VPN} for the first time tomorrow, you will follow a short and simple process to download the HYPR mobile application on your phone. Register your phone to begin using Passwordless authentication.

More detailed instructions will be sent out tomorrow but if you would like a preview, check out this video detailing how your workstation {SSO, VPN} login experiences will look once you complete the registration process.

Any questions? Please reach out to the Support team at {insert email alias}.

Registration Email — Workstation

Purpose
Use this email to tell users to enroll their workstation into HYPR.

Timeline
This message should be sent on the enrollment date.

Subject Line:
HYPR is live! Enroll today.

Content:
The day is finally here. Today you will enroll in HYPR, the new passwordless authentication solution which will remove your need to use passwords. HYPR will make your login experience faster, safer, and easier.

Follow this user guide to setup your passwordless login.


Registration Email — SSO

Purpose
Use this email to tell users to enroll register HYPR with their Single Sign-On.

Timeline
This message should be sent on the enrollment date.

Subject Line:
HYPR is live! Enroll today.

Content:
The day is finally here. Today you will enroll in HYPR, the new Passwordless authentication solution which will remove your need to use passwords.

HYPR will make your login experience faster, safer and easier. Follow the below steps to enroll in HYPR for your SSO {insert SSO name} logins.

Step 1:
Download the HYPR application.
Search for HYPR on the iOS App Store (iPhone) or in your Google Play Store (Android) to install the app.

Step 2:
Pair your HYPR mobile app with your SSO provider.

Use the following link {insert link} to go to the HYPR Device Manager. Once the web page loads you will see the following image. Select **Pair New Device**.

Selecting this will generate a QR code.

Open the HYPR mobile application on your mobile device and select the + or bracketed QR icon icon in the top right corner. Use the mobile device's camera to scan the QR code.

Once the code has been scanned, you will be prompted for a biometric check.

Congratulations! You are now enrolled in HYPR.

Step 3
Test your HYPR login.

Follow this link {insert link} to get to your SSO login page. Once there, you will notice there is no longer a *Password* field. Select **Next** once you verify your username. This will route you to HYPR for passwordless authentication. The HYPR application will send a notification to your mobile device. Unlock your mobile device to access your HYPR application. Once open, the HYPR application will request a biometric check from you. Once the check is completed you will be logged into your SSO. {we recommend you add specific screenshots of this flow for our major SSO integrations}

Registration Email — New Hire

Purpose
Use this email to enroll new employees into HYPR.

Timeline
This message should be sent on a new employee's first day.

Subject Line:
HYPR is live! Enroll today.

Content:
Welcome to {company name}. We are so happy to have you joining our team. As part of your onboarding process, you will be asked to enroll in HYPR.

HYPR is the leading passwordless authentication solution. With HYPR, you no longer have to worry about passwords, which will protect you against phishing, credential reuse, and account takeover. Your logins will be easy, quick, and secure.

Follow this user guide to enroll now.


Next Step