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Version: 11.3.0

End User Guide: Setting Up Passwordless Login

This guide helps you set up passwordless login for your workstation using your mobile device. Once set up, you can log in to your computer and access work applications without a password.

What you'll need
  • Your work mobile device (iPhone or Android)
  • Your work computer (Windows)
  • A few minutes to complete setup

Getting started​

Before you can use passwordless login, prepare your mobile device.

How your setup begins​

Depending on how your company is configured, the first step can reach you in different ways:

  • From a Magic Link in email — open the link from your IT team and follow the on-screen pairing steps.
  • From a web portal — sign into the portal and choose Add New Login Method or Set Up Passwordless, then scan the QR code with HYPR Mobile App.
  • After identity verification (HYPR Affirm) — at the end of the verification flow, tap the button (for example, Register HYPR App) to start pairing.

Whichever way yours starts, the steps below are the same.

Download the HYPR Mobile App​

  1. Open the App Store (iPhone) or Google Play Store (Android) on your phone.
  2. Search for HYPR app.
  3. Download and install the app.
  4. Open the app and sign in with your work email address.

If HYPR Mobile App is already installed, update it to the latest version from your app store.

Enable HYPR as your passkey provider​

Your phone needs to allow HYPR to work as a passkey provider. The HYPR Mobile App guides you through this the first time it detects HYPR is not enabled — you don't need to find the right Settings screen on your own. Follow the steps for your phone.

Can't find the banner?

If the banner doesn't appear, open your phone's Settings directly and search for "passkey" or "passwords" — turn on the HYPR toggle there. The exact location varies by phone model.

On Android​

Android 14 or later is required

On Android, passkeys need Android 14 or later. If your phone runs an earlier version, the app tells you that passkeys are not supported — the rest of the app still works, and you can keep signing in the way you do today.

Open the HYPR Mobile App. You'll see an Enable HYPR Passkeys banner across the top of the home screen. Tap Enable, then Open Settings in the dialog. Your phone jumps to the Passwords, passkeys, and autofill screen — turn on HYPR Credential Provider under Additional services and tap the back button to return to the app.

HYPR Mobile App on Android showing the Enable HYPR Passkeys banner

Also check Chrome. Enabling HYPR in your phone's Settings is not enough for Chrome, which picks a passkey provider with its own setting. While Chrome is set to Autofill with Google, your HYPR passkey still works, but the sheet appears as Google Password Manager rather than HYPR.

Passkey sheet on Android presented by Google Password Manager

Open Chrome Settings → Autofill settings → Autofill service provider, select Autofill using another service, then restart Chrome when it asks. The passkey sheet then appears as HYPR Credential Provider.

Chrome Autofill services screen with Autofill with Google selected

On iPhone​

Open the HYPR Mobile App and go to My Passkeys. You'll see an Enable HYPR Passkeys banner. Tap Enable, then accept the iOS prompt to turn on AutoFill from HYPR. Your phone enables HYPR under Settings → General → AutoFill & Passwords. You can leave the native Passwords app enabled as well.

HYPR Mobile App on iPhone showing the Enable HYPR Passkeys banner on the My Passkeys screen
Enable HYPR before registering a passkey

On iPhone, the Passwords app is enabled as a passkey provider by default. Enable HYPR under Settings → General → AutoFill & Passwords before you register your first passkey; otherwise the passkey may be saved into Apple's Passwords app instead of HYPR.

Pairing your workstation​

You'll pair your phone with your computer so your phone unlocks your workstation.

  1. On your computer, open HYPR Passwordless and click Start Pairing.
  2. Choose Smartphone when prompted to pair a smartphone or a security key.
  3. On your phone, open the HYPR Mobile App.
  4. Tap Scan QR at the bottom of the screen (or the QR icon in the upper right if you already have other pairings).
  5. Point your phone's camera at the QR code on your computer.
  6. Use your phone's biometric (fingerprint or face) when prompted.
  7. Wait for pairing to complete.

Once pairing is complete, you'll see your computer in My Computers and a new passkey in My Passkeys.

Registration and pairing flow
Pairing a security key instead

If you click Start Pairing and choose Security Key, follow the on-screen instructions to register a FIDO2 security key (such as a YubiKey). For Entra-joined devices, you may also be offered the option to provision the security key directly into Microsoft Entra ID.

Logging in to your workstation​

Standard login (tap-to-unlock)​

  1. Open HYPR Mobile App and tap the icon of the workstation you want to unlock.
  2. Confirm with your phone's biometric.
  3. Your computer unlocks.
Unlocking workstation with phone

Locking your workstation​

Open HYPR Mobile App, tap the workstation icon, and the workstation locks.

Locking workstation

QR-to-login (any computer)​

For a different or shared computer:

  1. At the login screen, select Scan QR to Login.

  2. Open HYPR Mobile App on your phone.

  3. Scan the QR code. If your phone has multiple registrations (workstation pairing and web account), choose the one to use.

    HYPR Mobile App account selection prompt during QR login

  4. Confirm with your phone's biometric.

QR code login for roaming users
Saving a workstation (Android)

After a successful QR login, the HYPR Mobile App may prompt you to save that workstation to My Computers so future logins are tap-to-unlock — no QR scan required.

Using an offline PIN​

If your phone or workstation is offline:

  1. Open HYPR Mobile App and tap the workstation icon.
  2. When the app suggests it, tap Use an Offline PIN.
  3. Confirm with your phone's biometric.
  4. Enter the displayed PIN at your workstation.
Using offline PIN
Keep your PIN secure

Your offline PIN is a backup security method. Don't share it.

Using passkeys​

A passkey lets you sign in to a website or application using your phone's biometric — no password required.

Create passkey and sign in flows

Setting up a HYPR Passkey​

The first time you access a passwordless-protected app (for example, an Entra-protected site or Microsoft 365), your phone prompts you to set up a passkey:

  1. Follow the on-screen prompt to set up a passkey.
  2. Choose HYPR as your passkey provider when offered.
  3. Confirm with your phone's biometric.
  4. You can now access the app.

If you need to set up a HYPR Passkey separately (not during workstation pairing), use the Scan QR option in the HYPR Mobile App on the relevant page on your computer or browser.

HYPR Passkey initiation flow

Signing in with a passkey​

When you return to the same site or app:

  1. The site offers passkey sign-in (or your browser surfaces the saved passkey).
  2. Confirm with your phone's biometric.
  3. You're signed in.

Example: Okta sign-in to Office​

  1. Navigate to your company's Office portal.
  2. Choose Passkey or HYPR Mobile App as the login method.
  3. Scan the QR code with your phone if shown, then confirm with your biometric.
  4. You're signed in.

This works on both workstation browsers and mobile browsers.

Okta for Office initiation example

Desktop SSO and Entra SSO​

Once you sign in to one Entra-protected application with your passkey, the same passkey carries you into other Microsoft services (Outlook, Teams, SharePoint, Microsoft 365) without re-authenticating.

Desktop SSO via browser Seamless SSO to Entra

What the mobile prompt looks like​

When a sign-in needs your passkey, your phone shows a native prompt that names the account; confirm with your biometric and the sign-in completes.

Mobile credential provider user experience

Managing your devices and passkeys​

In HYPR Mobile App you can see all paired computers under My Computers and your passkeys under My Passkeys. To remove a device:

  1. Open My Computers.
  2. Tap and hold the device.
  3. Select Remove or Unpair, then confirm.
Removing a device

Once removed, you'll need to pair the device again to use passwordless login.

Common questions​

What if I lose my phone?​

Contact your IT support team immediately. They can remove the lost device, set up passwordless login on a new device, and temporarily restore password access if needed.

Can I use this on multiple computers?​

Yes — pair your phone with as many work computers as you need; each one appears in My Computers.

Pairing doesn't work​

Check your phone's camera permission for HYPR, enable Bluetooth, verify both devices have internet, restart both devices, and confirm you have the latest app version.

Security tips​

  • Use a screen lock and enable biometrics on your phone.
  • Don't share your phone — it's now a security key for your work account.
  • Report a lost or stolen phone to IT support immediately.
  • Keep the HYPR Mobile App updated.

Getting more help​

Your IT support team can troubleshoot setup issues specific to your environment. You can also check your company's internal documentation, or visit HYPR Support at support.hypr.com.

For technical setup and configuration, administrators should see the Enterprise Passkey and HYPR Passkey Setup Guide. For the technical implementation of HYPR Passkey user experience, see the Enterprise Passkey User Experience Guide.