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Version: 11.5.0

Contact Support

Clicking Contact Support at the bottom left of the HYPR Passwordless client opens a form to submit critical information, including log files, to a predefined email address. Both the Contact Support and Need Assistance? labels now include handy customizations to improve the user experience when help is needed.

Optional Support Email​

Previously the support email address was a mandatory configuration setting. This is now controlled using the following settings:

  • Mac: Optional Support Email is controlled by the SupportEmail configuration setting in the HyprOneService.plist file.

  • Windows: Optional Support Email is controlled by the Support Email registry key or supportEmail in the hypr.json file.

Support Email Functionality​

  • If a support email address is configured, clicking Send on the Contact Support dialog opens the default email client with that address filled in.

  • If no support email address is configured, the user enters an address in the email client and sends the email.

Contact Support Label Customization​

The Contact Support link label can be customized:

  • Mac: The Contact Support label is controlled by the SendLogsPrompt configuration setting in the HyprOneService.plist file.
  • Windows: The Contact Support label is controlled by the Send Logs Prompt registry key or sendLogsPrompt in the hypr.json file.

Need Assistance? Label Customization​

The Need Assistance? label can be customized to open a URL (e.g., a help page, intranet site, support site) in the default browser.

  • Mac: The Need Assistance? label is controlled by the SupportURL configuration setting in the HyprOneService.plist file.

  • Windows: The Need Assistance? label is controlled by the Support URL registry key or supportURL in the hypr.json file.

Installation Parameters

For a comprehensive list of installation parameters, see HYPR Passwordless: Windows Installation Parameters and macOS Installation Parameters.

Advanced Label and Behavior Customization​

To offer more personalized messaging for your users, you can customize both the label and the behavior (e.g., opening a URL) of the Contact Support and Need Assistance? options. This can be done through the Advanced Branding Customization for HYPR Passwordless.