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Version: 11.3.0

SMS Notification Branding

HYPR Affirm sends text messages during verification flows and Helpdesk operations: a one-time passcode to the requester, an invitation to an approver and a verification link to a caller. SMS Notification Branding controls how two of those messages identify your organization.

This page gives the default text of each message and what an administrator can change. For the configuration walkthrough, see Custom Branding (Control Center documentation).

SMS Message Types Affirm Sends​

Affirm sends three kinds of text message. The wording is fixed. With branding turned on, your Company Name replaces "HYPR" at the start of the passcode message and "Your organization" in the Helpdesk message. The approver message doesn't change.

Affirm OTP​

Affirm sends this message to a requester during the Phone Number or Email Verification step when the code goes by text message. The requester types the code into the passcode screen.

The default message reads: "HYPR: Your verification code is" followed by the six-digit code, then ". Reply HELP to learn more. Reply STOP to end messages."

Passcode text message starting with HYPR

With Affirm SMS branding turned on, the message starts with your Company Name instead of "HYPR".

Manager (Approver) Invitation​

Affirm sends this message to a manager or other assigned approver when a verification flow needs their decision. The message contains the link the approver uses to open the review.

The message reads: "Hi" followed by the approver's email address, then ". Your co-worker," followed by the requester's email address, then ", is requesting verification approval. Join here:" followed by the link, then ". Reply HELP to learn more. Reply STOP to end messages."

Approver invitation text message with a review link

This message carries no organization name and isn't affected by branding.

Helpdesk Verification Invitation​

Affirm sends this message to a caller when a Helpdesk operator starts a verification flow for them and chooses text message delivery. The message contains the verification link.

The default message reads: "Hi" followed by the caller's name, then ". Your organization is requesting that you verify your identity. Join the link to begin:" followed by the link, then ". Reply HELP to learn more. Reply STOP to end messages."

Helpdesk verification text message with a verification link

With Affirm Helpdesk SMS branding turned on, your Company Name replaces "Your organization".

Where the Organization Name Comes From​

The name used in branded messages is the Company Name in the Company Identity section of Custom Branding. When branding is off, the passcode message uses "HYPR" and the Helpdesk message uses "Your organization".

Branding Settings​

Two settings in the Company Identity section of Custom Branding control the organization name:

  • Affirm SMS Notifications: uses your Company Name at the start of the passcode message
  • Affirm Helpdesk SMS Notifications: uses your Company Name in the Helpdesk verification message

A Company Name is required to turn on either setting.

Company Identity section of Custom Branding with the Affirm SMS Notifications and Affirm Helpdesk SMS Notifications toggles

Sending Through Your Own Provider​

To send the passcode and approver messages through your own messaging provider, an administrator adds an SMS Sending code customization to the flow. Your code then delivers the message and sets its wording. See Code Customizations: SMS Sending.