Skip to main content
Version: 11.3.0

Branding and Customization

A Control Center administrator controls several end-user branding and customization surfaces in HYPR Affirm. Each one applies to the requester, approver or recipient who meets that surface during a verification flow.

This section describes what the recipient sees: what gets branded and which customization surface controls each element. Each page links to the administrator walkthrough for configuring its surface.

Custom Branding — The Cross-Product Baseline​

Custom Branding is the visual baseline that identifies your organization across HYPR products, including Control Center, Device Manager, Affirm and the Helpdesk portal. It holds your logo, background image, solid background color, Company Name and Support Email.

Affirm screens and text messages use Custom Branding only when their toggle in Custom Branding is on:

  • Verification screens: with the Affirm toggle under Logo & Background on, the requester's screens show your logo, background image and solid background color
  • Approver review surfaces: the same Affirm toggle applies to what a human approver sees when reviewing a verification
  • Helpdesk portal: the Affirm Helpdesk toggle under Logo & Background applies the logo and background to the agent-facing Helpdesk surface
  • Text messages: the Affirm SMS Notifications and Affirm Helpdesk SMS Notifications toggles under Company Identity put your Company Name in the passcode and Helpdesk text messages

The default email templates show the Support Email from Company Identity in their footer.

For the configuration walkthrough, including the logo and background uploads, the hexadecimal background color field, the component toggles and the Company Identity fields, see Custom Branding (Control Center documentation).

What Custom Branding Does Not Control​

Custom Branding sets the visual baseline. Separate, scoped customization surfaces control the following Affirm-specific elements:

Custom Branding is global and visual. The other customizations are scoped to a workflow, a screen or a notification, and they control content. You can configure Custom Branding once at the Control Center level, then use Affirm Studio and notification customizations for workflow-specific overrides.

Affirm-Specific Customization Surfaces​

Each of the following surfaces layers on top of the Custom Branding baseline.

Affirm Studio​

Affirm Studio controls per-screen content and styling on every verification screen the requester and approver see: titles, descriptions, instructions, button labels, typography, button colors and layout. Administrators build and manage these customizations as kits and assign the kits to workflows.

SMS Notification Branding​

This page covers the three kinds of text message Affirm sends (passcode, approver invitation and Helpdesk invitation), their default wording and how the Company Name from Custom Branding appears in them.

Email Notification Customization​

This page covers the emails Affirm sends (approver invitation, email passcode and Helpdesk invitation), their default text and the cross-product template system that backs them.

Admin Configuration Guides​

The following guides cover configuring each surface: