What the Requester Sees

This page walks you through HYPR Affirm identity verification as the requester, the person being verified. You start by opening a verification link. The steps that follow depend on the verification flow your administrator configured in Control Center. A flow can be as minimal as a basic chat window or as involved as face-to-face video chat, facial recognition and multiple document uploads.

The following sections describe a verification flow with every step enabled. If a step described here doesn't appear for you, it isn't enabled in your flow; skip to the section that matches the screen you see. Your administrator can also restrict the available options, for example by enabling Document Type Restriction to limit which document types you can select.

For the exact default text of every screen, what your administrator can change and what information each step collects, see Requester Screen Text by Step.

Opening the Verification Link

You receive the verification link in one of these ways:

• A shared link for the verification flow, published by your organization. It resembles <your_tenant_URL>/cc/ui/idv?verificationFlowId=<verificationFlowId>, for example https://highlandsbank.hypr.com/cc/ui/idv?verificationFlowId=412823863560167930.
• A personal link created for one requester. A Helpdesk operator can send it by email or text message, or your organization can deliver it through its own systems. It carries a request ID instead of the flow ID and expires on the date set when the request was created.

If the link has expired or is incorrect, Affirm shows Invalid Link with the message The link is expired or otherwise incorrect.

Instructions

The first screen lists the steps ahead. Read the list, then click Continue.

Consent

The consent screen shows the terms that apply to this verification. When the flow captures a photo ID or selfie, the terms include HYPR's biometric data consent notice. Your organization can add its own terms.

1. Scroll to the end of the consent text. The Accept button becomes available at the end.

   

2. Click Accept.

   

The consent screen has no decline button. If you don't agree, close the page before accepting.

For how the consent screen works and the text your organization can add, see Customizable Consent Screen. For which notice appears in which flow, see Biometric Data and the Privacy Notice.

Login Identifier

Enter your username or email address, then click Begin. If you opened a personal link, the field is already filled in and may be locked, or this screen may be skipped.

Phone Number or Email Verification

The screen shows the last digits of the phone number your organization has on file. If your flow offers a choice, first select Verify by phone or Verify by email. With email, the code goes to the address on file and you only click Next.

1. Choose your country from the drop-down list, then enter your phone number.

   

2. Click Next. Affirm sends a text message to the phone number you entered.

3. Open the text message on your phone, then type the code from it into the Check your text messages screen. The code submits after the sixth digit, or click Verify.

   

4. When the code matches, a confirmation message appears. Click Next.

   

If the code doesn't match, Code mismatch appears. Click Resend to get a new code.

Location

HYPR Affirm checks your location with two sources: the location your browser shares from your device, and the IP address of your internet connection.

1. If your browser asks for permission to share your location, click Allow.

   

2. If you don't allow location access, or the check fails, click Proceed with IP location or Retry check. Proceed with IP location continues using only the location of your internet connection. Retry check asks the browser again after you allow access in its settings.

   

3. When the location check passes, a success message shows your location. Click Next.

   

Verified Credential

If this step is enabled, you prove an existing digital credential with the Microsoft Authenticator app.

1. Open Microsoft Authenticator on your phone and tap Verified IDs.
2. Scan the QR code on the screen. On a phone, tap this link instead.
3. Follow the prompts in the app. When Verification successful appears, click Continue.

If the code isn't used within five minutes, Verification timeout appears. Click Try Again.

Identity Verification

Identity Verification uses HYPR's document verification provider to check your identity document and compare it with a selfie. The capture screens are the provider's own and appear inside the Affirm page.

1. Click Start verification. HYPR Affirm asks for your photo ID and a selfie taken now.

   

2. Select a country to see the identity documents you can upload. If your administrator enabled Document Type Restriction, the country choice is skipped and the available document types are limited, for example to passport, driver's license and national identity card, or to a single type.

   

3. Select the type of document you want to upload. Some document types need both the front and the back.

4. Choose where to capture your documents and selfie:

   • On your phone: click Continue on phone, then follow Document Verification via Phone.
   • On your workstation: click Upload photo, then follow Document Verification via Workstation.
   

Identification by Location

Identity documents differ from place to place, both in which ones are considered authentic and in their composition and layout. For the documents Affirm accepts, see Supported Documents by Location.

If your flow checks two documents, you capture both documents first and take one selfie at the end.

Document Verification via Phone

Use your phone to capture a picture ID for facial recognition and name checking.

1. On the first document submission page, click Continue on phone.

2. In the instruction dialog that appears, click Get secure link.

   
   Camera Permission

   Make sure your phone's browser has permission to use the camera. Otherwise, warnings appear. Follow their instructions, then click I've made the changes.

   After you grant the browser camera permission, you might need to start the verification flow again from the beginning, or restart the browser.

   

3. In the dialog that appears, choose how to open the secure link on your phone. Links at the bottom of the dialog switch between the options.

   • Scan QR code: The default option. Scan the code with your phone to open the link. For help, click How to scan a QR code.

     

   • Get link via SMS: Choose your country code and type your mobile number, then click Send link to deliver the link to your phone.

     

   • Copy link: Copy the link to your phone, or type it in by hand.

     

4. While you capture your documents on your phone, your workstation shows the following page. It advances on its own when you finish facial recognition on the phone. To stop the verification flow and return to the start, click Cancel.

   

5. On your phone, the verification provider's page opens a dialog. Click Continue. Keep your workstation browser window open while you work on the phone.

   

6. Center your document in the frame and hold still while the snapshot is taken. Review the image, then click Upload to use it, or Redo to take it again.

   
   No Copies Allowed

   Photographing a document shown on a screen, or a photocopy of the real document, can result in the following warning.

   

7. If you're asked for the back of the document, capture it the same way. Review the image, then click Upload to use it, or Redo to take it again.

   

8. Next, you're asked for a selfie to compare with the photo on your picture ID. Make sure you're in good lighting; you might want to remove glasses or hats. When ready, click Continue.

9. Center your face in the oval, then press the shutter button to take the picture. If Motion Detection is enabled, record a short video while moving your head as instructed.

   

10. Check that your selfie is clear. Click Upload to use it, or Redo to take it again.

    

11. When all documents are received, a success message appears. You can then close the HYPR Affirm dialog on your phone and continue on your workstation, as described in Checking Your Details.

    

Document Verification via Workstation

Use your workstation to upload a picture ID for facial recognition and name checking.

Camera Permission

Make sure your workstation's browser has permission to use the camera. Otherwise, warnings appear. If they do, click Allow.

After you grant the browser camera permission, you might need to start the verification flow again from the beginning, or restart the browser.

1. On the first document submission page, click Upload photo. Use this option to take a picture with your workstation or to upload images you already have.

   

2. Check that the face and name are clear. Click Upload to use the image, or Redo to take it again.

   

3. If the back of the document is required, click Continue on its upload page.

   

4. Check that the details are clear. Click Upload to use the image, or Redo to take it again.

   

5. Next, you're asked for a selfie to compare with your photo ID. Make sure you're in good lighting; you might want to remove glasses or hats. When ready, click Continue.

   

6. Center your face in the oval, then press the shutter button to take the picture.

   

7. Check that your face is clear. Click Upload to use the selfie, or Redo to take it again.

   

8. When all documents are received, a success message appears.

   

Checking Your Details

After the capture finishes on your phone or your workstation, your workstation shows Checking your details while your documents and selfie are reviewed. Keep the page open. The flow continues on its own when the review finishes.

If your administrator made the results visible to you, an Identity verification results screen follows. It lists each check and whether it passed. Click Next.

Photo ID and Liveness Capture

If this step is enabled, you provide a photo of an ID that shows your face, then take a live selfie. Affirm compares the two faces. If your administrator configured liveness-only verification, the ID screen is skipped and your selfie is compared with an image already stored for you. For details about the anchor-image option, see Configuring Liveness-Only Verification (Anchor Image).

1. On the Upload photo document screen, click Upload and choose a photo of your ID. On a phone, click Capture to photograph the ID with your camera.

   

2. On Check your image, make sure the document and your face are clearly visible. Click Upload, or Redo to choose another photo.

   

3. When your face is found on the ID, Take a selfie appears. Click Next.

   

4. On Allow camera access, click Enable camera and allow the browser to use the camera.

   Camera Permission

   Make sure the browser on your phone or workstation has permission to use the camera. Otherwise, warnings appear. If they do, click Allow.

   
   
   

   After you grant the browser camera permission, you might need to start the verification flow again from the beginning, or restart the browser.

5. Center your face in the outline and press the shutter button. Hints on the screen help you position your face.

   

6. While Affirm compares the two faces, Verifying your selfie appears.

   

7. When the faces match, Thank you! appears. Click Next. If they don't match, click Retry to take another selfie.

   

Approver Chat and Video

If the Approver Chat and Video step is enabled, you join a chat room with the approver on your workstation. You can send chat messages and join a video chat.

Approver Wait Limit

If no approver joins within the time your flow allows, the chat ends with The maximum amount of time has passed and an approver has not joined. Contact your support team to start again.

1. When the chat opens, send messages to the approver as needed.

   

2. To use video, click the camera icon next to the message field, or click Click here to join when the approver starts video. If the browser asks for camera and microphone access, click Allow. Clicking Block may restart the verification flow.

   

3. When the approver has finished reviewing your identity verification information, the Continue button appears at the bottom. Click Continue.

Waiting for the Result

After the last step, Almost done! appears while your results are reviewed. Don't close or refresh the browser.

If your approver doesn't act in time, a message asks you to restart the flow.

Outcome

When the verification is complete, you see one of the following outcomes:

• HYPR Device Manager, where you follow the instructions to pair devices to your account

  

• A Microsoft Entra ID Temporary Access Pass

  

• A Microsoft Entra Verified ID verifiable credential to add to your wallet

  

• An Okta password reset page

  

• A URL chosen by your organization

  

• A message showing approval or denial. It can include a verification ID to give your help desk, with a button to copy it.

  
  Denied

  If your verification is denied, you receive the following message. When you started from a shared flow link and no verification ID is shown, you're then returned to the start of the flow.

  

If a step can't verify you, Verification Unsuccessful appears and the flow moves on, or Identity Verification Denied ends it, depending on your administrator's settings. If you close the page before the end, the verification is recorded as abandoned.