User Experience

This section describes what people see and read during a HYPR Affirm verification. It covers the requester's steps (consent, identifier entry, passcode, document capture and selfie), the approver's review and decision, and the email and text messages both receive. It also covers the branding controls that set how those screens and messages look in your tenant.

For administrative configuration that shapes the requester experience (workflow composition, step ordering, retry behavior), see Configuring HYPR Affirm.

In This Section

What the Requester Sees

The step-by-step requester walkthrough: instructions, consent, identifier entry, passcode, location, document capture (front and back), the live selfie with Motion Detection, the wait for a decision and the outcome handoff. Includes the requester-facing variations for Dual Document Verification, Liveness-Only Anchor Image and the Verified Credential step.

Requester Screen Text by Step

A screen-by-screen reference for the requester: the default on-screen text, which parts your administrator can change and what information each step collects.

What the Approver Sees

The approver review surface: the invitation email and text message, the evidence presented to the approver, the live chat and video entry points and the Approve and Decline actions that resolve the verification.

Branding and Customization

How the end-user screens and messages are branded: the Custom Branding logo, background and Company Name, Affirm Studio kits assigned per workflow, and the text message and email notifications. For the administrator guides, including consent screen content and screen content overrides through the API, see Customization.