Phone Number / Email Verification
The Phone Number / Email Verification step delivers a one-time password (OTP) to a contact channel on file for the requester and asks them to confirm receipt. Confirms that the requester has access to the phone number or email address that the directory has for them.
This step is always on for verification flows that include any approver chain (the OTP also gates approver invitations); it cannot be removed.
Starting in HYPR 10.1, the requester chooses between SMS and email delivery at the OTP step. The OTP input auto-focuses when the screen loads.
Starting in HYPR 11.3.6, an email address shown to the requester at this step is masked, leaving only the first and last characters of the part before the @.
Related
- Configure Verification Steps — table of all verification steps
- Identity Provider Prerequisites — Mobile Phone Number / Email Address required for this step
- SMS Notification Branding — customize SMS OTP content
- Email Notification Customization — customize email OTP content