Helpdesk Operations

HYPR Affirm Helpdesk gives help desk agents an agent-initiated verification surface: when a caller asks for a password reset or other sensitive change, the agent can launch a verification workflow against the caller, observe the outcome, and complete the support action with high-assurance identity proof on record.

For the conceptual model behind agent-initiated verification — the agent/requester roles, the PIN-based verification model, and how Helpdesk-eligible workflows relate to the broader workflow library — see Helpdesk Operating Model.

In this section

Configure the Affirm Helpdesk

Tenant enablement, Helpdesk portal configuration, Helpdesk user and role management, per-workflow Helpdesk eligibility, and the day-to-day agent workflow for invoking a verification, reviewing the result, and recording the outcome.