Helpdesk Operations

HYPR Affirm Helpdesk lets help desk agents start a verification for a caller. When a caller asks for a password reset or another sensitive change, the agent launches a verification workflow for the caller, observes the outcome and completes the support action with high-assurance identity proof on record.

For the conceptual model behind agent-initiated verification, see Helpdesk Operating Model. It covers the agent and requester roles, the verification code model and how Helpdesk-eligible workflows relate to the broader workflow library.

In This Section

Configure the Affirm Helpdesk

Tenant enablement, Helpdesk portal configuration, Helpdesk user and role management, per-workflow Helpdesk eligibility, and the day-to-day agent workflow for invoking a verification, reviewing the result and recording the outcome.